How Colabo’s Remote Retail Platform Works

Keep a Personal Connection with customers in distributed times

Keep a Personal Connection with customers
in distributed times

	In-store	E-commerce	Remote Retail
Product Availability	Stocked In Store	In Warehouse	Any Store, Any Warehouse
Customer’s personalisation expectations	No expectations, they will search for whatever they need	What customers like them purchased	Any details customers shared with retailer
Customer’s fulfilment expectations	Whenever the get to the store	Couple of days	To be offered before they even look at it
Customer experience	Walking the aisles	Mobile/Web Search	Conversational from anywhere

So What is Conversational Commerce, You Ask?

                  Consumers engage in a conversation with a retailer or service provider via Colabo’s platform using natural language via text messages, messaging services or voice assistants
                

                  Colabo’s platform orchestrates the conversation and routes different requests and questions across digital assistants, representatives and domain experts. To the customer this is all seamless and one on-going conversation 
                
                  
                   Once customer is ready to move forward with product / solution recommended, fulfillment can be done various ways such as: 
                   - Store pickup where an associate can continue and enhance the conversation
- Home delivery via various 3rd party delivery services or in-house delivery options
Retailer maintains the conversation by following up proactively or converting non-shopping engagements with relevant content such as:
                   - Customer life events
- Previous purchases
- Seasonal events

Why Conversational Commerce?

Conversational Commerce is both the preferred way for customers to shop as well as the most efficient way for retailers to acquire, convert and retain shoppers:

Gain New Customers by catching potential customers at their “daily shopping moments” and by converting any engagement into a shopping one. Colabo customers have seen an increase of between 20% to 300% in first-time customers.
Higher Conversion Rate by eliminating friction points in the shopping experience and providing personalized recommendations.
 Colabo customers have seen conversion rates increase from single digits to above 70%
Higher Customer Satisfaction and repeat buy the optimal personalized solution delivered in the most predictable fashion means happy customers who return and refer their friends and family. Colabo customers have seen their customers satisfaction grow (NPS) from 30% to over 90%

Why Conversational Commerce?

Conversational Commerce is both the preferred way for customers to shop as well as the most efficient way for retailers to acquire, convert and retain shoppers:

Let’s Talk!

Interested in exploring Colabo for your team? Schedule time to talk with one of our customer success representatives.