Iron Rods - Order List

Order Number	Order Date	Project Name	Retail	Wholesale	Status
IR345-2435	12/07/17	Crater Hill	$1792.23	$1242.12	Will Ship by 12/18/17	Details
IR387-2563	12/06/17	Evans	$1492.53	$632.62	Shipped 12/13/17	Details
IR572-6358	11/24/17	Fisher	$492.23	$276.58	Delivered 12/04/17	Details
IR345-2435	12/07/17	Hatch	$1792.23	$1242.12	Will Ship by 12/18/17	Details
IR387-2563	12/06/17	Wildermier	$1492.53	$632.62	Shipped 12/13/17	Details
IR572-6358	11/24/17	Miller	$492.23	$276.58	Delivered 12/04/17	Details
IR345-2435	12/07/17	Sanders	$1792.23	$1242.12	Will Ship by 12/18/17	Details
IR387-2563	12/06/17	Venture Bldg.	$1492.53	$632.62	Shipped 12/13/17	Details
IR572-6358	11/24/17	Smith and Jones	$492.23	$276.58	Delivered 12/04/17	Details
IR572-6358	11/24/17	McDaniel	$492.23	$276.58	Delivered 12/04/17	Details

Quote Number	Quote Date	Project Name	Retail	Wholesale
QT345-2435	12/07/17	Crater Hill	$1792.23	$1242.12	Details
QT387-2563	12/06/17	Evans	$1492.53	$632.62	Details
QT572-6358	11/24/17	Fisher	$492.23	$276.58	Details
QT942-8543	12/07/17	Hatch	$1792.23	$1242.12	Details
QT753-4337	12/06/17	Wildermier	$1492.53	$632.62	Details
QT753-6358	11/24/17	Miller	$492.23	$276.58	Details
QT753-2435	12/07/17	Sanders	$1792.23	$1242.12	Details
QT753-2563	12/06/17	Venture Bldg.	$1492.53	$632.62	Details
QT753-6358	11/24/17	Smith and Jones	$492.23	$276.58	Details
QT753-6358	11/24/17	McDaniel	$492.23	$276.58	Details

Account Information

Acct # TM985-9586

User Name: PDG-Designs

Email: Brenda.Rodgers@pdgroup.com

Company Name (If Relevant)

First Name

Last Name

Street Address

City

State

Zip Code

Phone

Mobile

Use as Default Shipping Address

Account is Updated!

Update

Change Password

(Requires Email Confirmation)

Re- Enter Password

Show Password

Passwords Must be at Least 10 Characters Long and Include at Least:

1 Uppercase Letter
1 Lowercase letter
1 Number

Update

Change Email Address

(Requires Email Confirmation)

Enter New Email Address

Re-Enter New Email

Update

Change Username

(Requires Email Confirmation)

Enter New Username

Re-Enter New Username

Update

Shipping Preferences

Select a Default Shipping Address

Window Decor Center (Nashville)

Billy J. Avery
1252 Butler Blvd.
Nashville, TN 33585

Remove Edit

Window Decor Center (Atlanta)

Jennifer Avery
2595 West Baker Ave.
Atlanta, GA 43585

Remove Edit

Window Decor Warehouse

Rob Halford
2595 Nort State St.
Bellvue, CT 67258

Remove Edit

Add Shipping Address

Company (If applicable)

Full Name

Street Address

City

State

Zip Code

Add Shipping Address

Select a Default Credit/Debit Card

Brenda Rodgers
American Express ending in 2392

Remove Edit

Robert M. Rodgers Jr.
Visa ending in 5242

Remove Edit

Robert Rodgers Sr.
MasterCard ending in 5134

Remove Edit

Tennessee Resellers Sales Tax ID *

If you want to add a Tennessee Sales Tax ID or need to update your current Tax ID, enter the number in the box below and click update.

Sales Tax ID on File: 342-234-123

Your Sales Tax ID is Updated!

Update

Add New Credit/Debit Card

Name on Card

Card Number

CVC*

Zip Code

Expiration Date

*A 3 to 4 digit security code on the back (sometimes front) of your credit card, also called a CSC, CVV, CVD or SPC.

Billing Address

Full Name

Street Address

City

State

Zip Code

Add Cart

Support Requests

Support Number	Order Date	Job Name	Subject	Date Created	Last Activity	Ticket Status
SR124-2341	IR235-2435	Crater Hill	Product Support	12/26/2019	12/28/2019	Pending	Details
SR124-2341	IR235-2435	Higgins	Refund/Return	12/26/2019	12/28/2019	Open	Details
SR124-2341	IR235-2435	Wilson & Hart	Tech Support	12/26/2019	12/28/2019	Closed	Details
SR124-2341	IR235-2435	Matthews	Warranty Claim	12/26/2019	12/28/2019	Closed	Details
SR124-2341	IR235-2435	Millard Park	Shipping Damage	12/26/2019	12/28/2019	Closed	Details

Support#: SR932-2938

Order#: IR847-2342

Request Date: 5/15/19

Status: Completed

Tracking #: 1Z204E380338943508

Print Packing List

Print Shipping Label

Item(s) Being Refunded/Returned	Purchase Price	Qty	Sub Total
Bedroom 1 (a) 1 Inch French Return Rod Set Color: Black Satin, Width: 243 1/4, Projection: 3 Inches, Standard Rings: 60	$460.80	1	$460.80
Kitchen 1 Inch Inside Mount Rod Set Color: Black Satin, Width: 123 1/8, Projection: 3 Inches, Wands: 2	$282.00	2	$564.00
	Shipping Sales Tax Total		$81.98 $0.00 $1,106.78

Item(s) Being Refunded/Returned

Purchase Price

Qty

Sub Total

Bedroom 1 (a)

1 Inch French Return Rod Set

Color: Black Satin, Width: 243 1/4, Projection: 3 Inches, Standard Rings: 60

$460.80

Kitchen

1 Inch Inside Mount Rod Set

Color: Black Satin, Width: 123 1/8, Projection: 3 Inches, Wands: 2

$282.00

$564.00

Shipping

Sales Tax

Total

$81.98

$0.00

$1,106.78

Refund/Return Description

Purchase Price

$1,106.78

Non-Refundable Shipping Costs

-$81.98

Return Shipping Costs

-$81.98

Adjustment for Custom Cut Rods

-$630.00

Refund Amount

$312.87

Messages

From: Customer (Pauline Jenkins)

To: IronRods

Subject: Return/Return Request

Thur, May 23rd, 2019

These drapery rods just are not what I expected at all, they are nothing like the ones my grandpa used to make. I expected them to be all hand hammered iron from the forge, I know it doesn't say that anywhere on the website, but with a name like Iron Rods, I just assumed that was the case.

Download
Attachment(s)

From: IronRods

To: Customer (Pauline Jenkins)

Subject: We are Processing Your Request

Thur, May 23rd, 2019

Your request has been received, we will contact you once we review your request.

From: IronRods (Charles)

To: Customer (Pauline Jenkins)

Subject: Your Refund Request is Approved

Fri, May 24th, 2019

Hi Pauline,

Your refund/return has been approved, follow the instructions below to return the items, once we receive your return, we will refund your credit card.

Print - Click these links to open and print your Packing Slip and Shipping Label

Pack - Check the packing slip to confirm which items need to be returned. Pack the items safely so nothing gets damaged during shipping. Put the packing slip inside the box. If your reusing a box, make sure to remove any old shipping labels. Place the shipping label on the outside of the box.

Ship - Drop off the package at the most convenient UPS store, make sure to get a receipt.

From: IronRods (Charles)

To: Customer (Pauline Jenkins)

Subject: Thank You

Thur, May 24th, 2019

Thank you for your quick response, I was hoping to get more of a refund, but I understand that the product is custom made. I will ship it back later today.

From: IronRods (Charles)

To: Customer (Pauline Jenkins)

Subject: Your Welcome

Fri, May 24th, 2019

I understand, you are very welcome and if we can be of any further assistance please don't hesitance to contact us anytime.

Charles

From: IronRods

To: Customer (Pauline Jenkins)

Subject: Your Welcome

Fri, May 29th, 2019

Your return shipment just arrived, you should receive an update on your return/refund soon.

From: IronRods (Charles)

To: Customer (Pauline Jenkins)

Subject: Your Refund is Completed

Fri, May 29th, 2019

We refunded $312.87 to your Visa card ending in 8734.

Contact Us About This:

*Required Fields

* Sublect

You can attach an image to help explain!

Attach Image

Back

Send Messgae

Customer Service

Need help, just call or email us,
we take care of our customers.
615.350.7007 | info@ironrods.com
Mon -Fri 8am-4pm (Central)

Join Our Newsletter To
Get Exclusive Offers & Updates

Trade Professionals

Interior Designers, Decorators, Fabric Workshops, Drapery Installers, Architects, Builders Retail Stores.

Become a Trade Member

Company (If applicable)

Full Name

Street Address

City

State

Zip Code

Cancel

Save

Add New Credit/Debit Card

Name on Card

Card Number

CVC*

Zip Code

Expiration Date

*A 3 to 4 digit security code on the back (sometimes front) of your credit card, also called a CSC, CVV, CVD or SPC.

Billing Address

Full Name

Street Address

City

State

Zip Code

Cancel

Save

Orders

Quotes