Iron Rods - Help Center

How can we help?

Quick answers to frequenty asked questions, product information and solutions to common issues.

Frequently Asked Questions

Q. What kind of warranty do you offer on your rods?

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Q. Do you have a Wholesale / Trade Member program?

Q. I didn't see what I was looking for on the website; can I special order a drapery rod?

Q. Do you have color samples available?

Q. Where are Iron Rods made?

Q. Where can I see/purchase Iron Rods in-person?

Q. How are Iron Rods different than other drapery rods?

Measuring & Installation

Q. How do I measure for my drapery rods?

Q. How many drapery rings will I need?

Q. How do I install my drapery rods?

Q. Do you offer measuring and installation service?

Product Information

Q. How do your finials/French returns/rods connect and what are Silver Bullet Connectors?

Q. How wide of a drapery rod can I get?

Q. What are splices and how do they work?

Q. How often do I need a splice and center bracket?

Q. What are C-rings and passover brackets?

Q. What are rod/bracket/return projections?

Q. How far from the wall will my drapery rods project?

Q. What color finishes do you use on your drapery rods?

Q. What is Slide Tape / how do I make my drapes open and close easier and quietly?

Q. How long should my drapery rod be? How much room do I leave on each side of the window for my drapes?

Q. Can I purchase replacement parts?

Shipping, ETA & Pickups

Q. How much does shipping cost?

Q. How long does it take to get my rods?

Q. Do you offer Express shipping?

Q. Do you offer Rush Orders... how much & how quick?

Q. Do you offer local pickup... where & when can I pickup?

Q. How do I check the status of my order?

Billing, Refunds & Returns

Q. What are your payment options?

Q. What is your return policy?

Q. What is your cancellation policy and how can I cancel a order?

You can cancel your order within the first 24 hours without incurring any charges. Once production has begun on your custom drapery rods, cancellations will be treated as returns.

Still have questions? Contact Us

Q. Do I have to pay sales tax?

Q. How do I check on the status of my order?

Q. What do I do if my package / rods arrive damaged?

Q. What do I do if parts are missing or defective?

Technical Support

Q. How do I change or reset my password?

Q. How can I change my user name?

Q. How can I change my email address?

Q. I can't log into my account?

Q. I am unable to place an order?

Q. I have not recieved my confirmation email?

Customer Service

Need help, just call or email us,
we take care of our customers.
615.350.7007 | info@ironrods.com
Mon -Fri 8am-4pm (Central)

Join Our Newsletter To
Get Exclusive Offers & Updates

Trade Professionals

Interior Designers, Decorators, Fabric Workshops, Drapery Installers, Architects, Builders Retail Stores.

Customer Service

Need help, just call or email us, we take care of our customers. 615.350.7007 | info@ironrods.com Mon -Fri 8am-4pm (Central)

Join Our Newsletter To Get Exclusive Offers & Updates

Trade Professionals

Interior Designers, Decorators, Fabric Workshops, Drapery Installers, Architects, Builders Retail Stores.

Need help, just call or email us,
we take care of our customers.
615.350.7007 | info@ironrods.com
Mon -Fri 8am-4pm (Central)

Join Our Newsletter To
Get Exclusive Offers & Updates