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How likely is it that you would recommend Bank Aljazira to a friend or colleague?
54% Promoters
11761 (53.5%)
30% Passives
6654 (30.27%)
16% Detractors
3567 (16.23%)
Knowledge regarding ALTHIHABI privileges
FX
rates

This week

35 %
Tadawulcom
discount

Today

45 %
Discount
on trading

Last month

55 %
Platinum
visa

Yesterday

75 %
347
Overdues Tickets
547
Tickets Closed
547
Tickets Pending
1,425
Tickets Resolved
How would you rate ALTHAHABI for the following:
Overall, how satisfied are you with ALTHAHABI Phone Banking services?
How would you rate ALTHAHABI?
Satisfied
Total Response
6642
Total Survey
8026
Average
Total Response
1045
Total Survey
8026
Unsatisfied
Total Response
379
Total Survey
8026
Overall, how does ALTHAHABY meet your needs?
83%
Satisfied
Total Response
6642
Total Survey
8026
12%
Average
Total Response
1045
Total Survey
8026
5%
Unsatisfied
Total Response
379
Total Survey
8026

Someone commented on your post

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An extremely dissatisfied customer has just trigerred a ticket

30 minutes ago

Assign Escalate

Finished important task

3 hours ago

10 23

An extremely satisfied customer has left a message

Last month

10

The eastern region has an above average% of dissatisfied Clients

3 months ago

10 23

Group Members

Online status

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Lucas smith

Marketing

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Janet Abshire

Sales

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Lucas Koch

Customer Experience

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Gladys Schuster

Management

Most Common Issues

This week

Speed of service 435
Staff is not friendly 223
Product Availability 235
Staff Availability 150