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How likely is it that you would recommend Bank Aljazira to a friend or colleague?
54% Promoters
11761 (53.5%)
30% Passives
6654 (30.27%)
16% Detractors
3567 (16.23%)
Other BAJ
products

This week

35 %
Warm
welcome

Today

45 %
Usage
experience

Last month

55 %
Speed of
Service

Yesterday

75 %
347
Overdues Tickets
547
Tickets Closed
547
Tickets Pending
1,425
Tickets Resolved
How satisfied are you with our services?

How would you rate the time taken by the Relationship Manager to deliver the service?

Today

33%

How would you rate the attention given by the CRM serving you?

This week

62%

How would you rate the quality of the service provided?

Last month

75%
Which expressions were used by the Relationship Manager?
Where is the Data coming from?
Overall, how would you rate the Relationship Manager?
Satisfied
Total Response
6642
Total Survey
8026
Average
Total Response
1045
Total Survey
8026
Unsatisfied
Total Response
379
Total Survey
8026

Someone commented on your post

10 minutes ago

Reply

An extremely dissatisfied customer has just trigerred a ticket

30 minutes ago

Assign Escalate

Finished important task

3 hours ago

10 23

An extremely satisfied customer has left a message

Last month

10

The eastern region has an above average% of dissatisfied Clients

3 months ago

10 23

Group Members

Online status

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Lucas smith

Marketing

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Janet Abshire

Sales

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Lucas Koch

Customer Experience

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Gladys Schuster

Management

Most Common Issues

This week

Speed of service 435
Staff is not friendly 223
Product Availability 235
Staff Availability 150