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How likely is it that you would recommend Bank Aljazira to a friend or colleague?
54% Promoters
11761 (53.5%)
30% Passives
6654 (30.27%)
16% Detractors
3567 (16.23%)
Satisfaction level for BAJ credit card features and benefitis?
35 %
347
Overdues Tickets
547
Tickets Closed
547
Tickets Pending
1,425
Tickets Resolved
How satisfied are you with our services?

Ease of applying for Bank Al Jazira credit card

Today

33%

Staff response to your demands

This week

62%

Staff ability to provide advice and support quickly

Last month

75%

Communication regarding your credit card features and benefits

This week

62%
How would you like to be rewarded?
Most important Criteria for choosing Credit Card provider
Quality of the card activation process
Satisfied
Total Response
6642
Total Survey
8026
Average
Total Response
1045
Total Survey
8026
Unsatisfied
Total Response
379
Total Survey
8026

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10 minutes ago

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An extremely dissatisfied customer has just trigerred a ticket

30 minutes ago

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Finished important task

3 hours ago

10 23

An extremely satisfied customer has left a message

Last month

10

The eastern region has an above average% of dissatisfied Clients

3 months ago

10 23

Group Members

Online status

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Lucas smith

Marketing

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Janet Abshire

Sales

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Lucas Koch

Customer Experience

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Gladys Schuster

Management

Most Common Issues

This week

Speed of service 435
Staff is not friendly 223
Product Availability 235
Staff Availability 150